Privacy Policy for FabricLoop
Effective Date: November 20, 2024
FabricLoop (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services (“Services”). By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please do not access or use our Services.
1. Information We Collect
a. Personal Data You Provide
We may collect personal data that you voluntarily provide to us when you:
• Create an Account: Name, email address, phone number, username, password, and other registration information.
• Make a Purchase: Billing address, payment method details (credit/debit card information), and transaction history.
• Contact Customer Support: Your name, email address, phone number, and any other information you choose to provide.
• Participate in Surveys or Promotions: Information you provide when responding to surveys, entering contests, or participating in promotions.
b. Information Collected Automatically
When you use our Services, we may automatically collect:
• Usage Data: Details of your use of our Services, including traffic data, location data, logs, and other communication data.
• Device Information: Information about your device and internet connection, including IP address, operating system, browser type, and device identifiers.
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, pixels, and other tracking technologies to enhance your experience.
c. Information from Third Parties
We may receive information about you from third parties, such as:
• Social Media Platforms: If you link or sign in through a social media account, we may access certain profile information.
• Service Providers: Information from payment processors or analytics providers.
2. How We Use Your Information
We use your information for various purposes, including:
a. To Provide and Improve Our Services
• Account Management: To create, maintain, and secure your account.
• Service Delivery: To process transactions, provide customer support, and fulfill requests.
• Personalization: To customize content and tailor the Services to your preferences.
b. Communication
• Transactional Messages: To send confirmations, invoices, technical notices, updates, security alerts, and support messages.
• Marketing Communications: To inform you about news, offers, promotions, and events, subject to your communication preferences.
c. Analytics and Research
• Service Improvement: To analyze usage trends and measure the effectiveness of our Services.
• Development: To develop new products, services, and features.
d. Legal and Security
• Compliance: To enforce our Terms of Service and comply with legal obligations.
• Protection: To detect, prevent, and address fraud, security breaches, or technical issues.
3. Legal Bases for Processing (EU Users)
If you are an individual from the European Economic Area (EEA), our legal bases for collecting and using your personal information are:
• Consent: Where you have given consent.
• Contract Performance: Where processing is necessary for the performance of a contract with you.
• Legal Obligations: For compliance with a legal obligation.
• Legitimate Interests: For our legitimate interests, provided they are not overridden by your rights.
4. How We Share Your Information
We may share your information with:
a. Service Providers
Third-party vendors who perform services on our behalf, such as:
• Payment Processors: To process payment transactions.
• Analytics Providers: To analyze data and improve our Services.
• Marketing Partners: To send promotional communications.
b. Business Transfers
In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal data may be transferred as part of the transaction.
c. Legal Compliance and Protection
We may disclose your information to:
• Legal Authorities: To comply with legal processes, governmental requests, or applicable laws.
• Protect Rights: To enforce our agreements, policies, and Terms of Service.
d. With Your Consent
We may share your information for any other purpose disclosed to you with your consent.
5. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country. We ensure appropriate safeguards are in place to protect your personal data.
6. Security of Your Information
We implement reasonable administrative, technical, and physical security measures to protect your personal data. However, no method of transmission over the internet or electronic storage is completely secure.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for legal, accounting, or reporting requirements.
8. Your Rights and Choices
a. Access and Correction
You may access, correct, or update your personal data by logging into your account or contacting us.
b. Deletion
You may request the deletion of your personal data, subject to certain exceptions provided by law.
c. Opt-Out of Marketing Communications
You may opt out of receiving promotional emails by following the unsubscribe instructions in those emails or by adjusting your account settings.
d. Cookies and Tracking Technologies
You can set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of our Services may not function properly without cookies.
e. Do Not Track Signals
Our Services currently do not respond to “Do Not Track” signals.
f. Data Portability
You may request a copy of your personal data in a structured, machine-readable format.
g. Withdraw Consent
If we are processing your personal data based on your consent, you have the right to withdraw consent at any time.
h. Complaints
You have the right to lodge a complaint with a data protection authority if you believe our processing of your personal data violates applicable law.
9. Third-Party Services
Our Services may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party websites or services.
10. Children’s Privacy
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice on our Services prior to the change becoming effective. Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, comments, or concerns about this Privacy Policy or our practices, please contact us at:
• Email: support@fabricloop.com
13. Additional Information for California Residents
If you are a California resident, you have specific privacy rights under the California Consumer Privacy Act (CCPA):
a. Categories of Personal Information Collected
We collect the following categories of personal information:
• Identifiers (e.g., name, email address)
• Commercial information (e.g., transaction history)
• Internet or other electronic network activity (e.g., browsing history)
• Geolocation data
• Professional or employment-related information
b. Your Rights Under CCPA
• Right to Know: You may request details about the personal information we collect, use, disclose, and sell.
• Right to Delete: You may request the deletion of your personal information.
• Right to Opt-Out: We do not sell personal information, but if we did, you have the right to opt-out of the sale.
• Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
c. How to Exercise Your Rights
To exercise your rights under the CCPA, please contact us using the information provided in the “Contact Us” section.
14. Additional Information for EU Residents
If you are located in the EEA, Switzerland, or the UK, you have the following rights under the General Data Protection Regulation (GDPR):
• Right of Access: To obtain confirmation about whether your personal data is being processed.
• Right to Rectification: To correct inaccurate personal data.
• Right to Erasure: To request the deletion of your personal data.
• Right to Restrict Processing: To limit how we process your data.
• Right to Data Portability: To receive your personal data in a structured, commonly used format.
• Right to Object: To object to processing based on legitimate interests or for direct marketing purposes.
• Right to Lodge a Complaint: With a supervisory authority.
To exercise these rights, please contact us using the information provided in the “Contact Us” section.
15. Data Protection Officer
We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions related to this Privacy Policy. You may contact our DPO at:
• Email:dpo@fabricloop.com
16. Lawful Basis for Processing Personal Data (UK and EU Users)
We process your personal data based on the following lawful bases:
• Contractual Necessity: To provide the Services you have requested.
• Consent: Where you have provided consent.
• Legal Obligation: To comply with legal requirements.
• Legitimate Interests: For our legitimate business interests, such as improving our Services.
17. Cross-Border Data Transfers
We implement appropriate safeguards when transferring personal data from the EEA, Switzerland, or the UK to countries outside these regions, such as standard contractual clauses approved by the European Commission.
18. Storage and Processing
Your information collected through our Services may be stored and processed in the United States or any other country in which FabricLoop or its affiliates, subsidiaries, or service providers maintain facilities.
19. Automated Decision-Making and Profiling
We do not use automated decision-making or profiling that produces legal effects concerning you or similarly significantly affects you.
20. Updates and Notifications
We may provide notifications to you as required by law or for marketing or other purposes via email, text messages, notices on our website, or other reasonable means.
Thank you for choosing FabricLoop. We are committed to protecting your privacy and providing you with a secure user experience.